4.2 Learning on the job: from others

People learn a lot on the job, from colleagues, managers and others

Advantages of learning on the job:

Real-life solutions

Doesn’t require time to be set aside

Apply it straight away, so likely to remember it

Have a direct, immediate impact on improving work

Disadvantages of learning on the job:

May miss critical pieces of how to perform well

Difficult if everyone is new – who do you learn from?

Easy to perpetuate mistakes and bad practices

Miss “best” ways of doing things – get to average rather than outstanding

If the office is weak in a specific area, can’t improve through on the job learning