2. Critical steps in information management


  • Watch closely for signs of possible disasters (e.g. early warning systems, weather reports, political events).
  • Alert CI and any other stakeholders about a possible emergency, by completing the Alert format and sending it to CI – CEG.
  • Begin sending situation reports after the initial emergency alert and establish a system to deliver regular sitreps(timing as agreed with the CCG and reviewed as the emergency evolves .
  • Put in place internal information management systems.
  • Ensure information needs of the CARE International federation are met.
  • Nominate staff member/s to manage enquiries (IMO for information enquiries, Communications Officer for media inquiries) and share their details with CEG and Lead Members.
  • Provide information required to support media liaison, communication and fundraising work (refer also to Chapter 13 Media).
  • Ensure that the Information Management Officer manages meeting attendance and information distribution.
  • Share key and relevant information about CARE and CARE’s programmes with communities, local government, donors, peer agencies and Humanitarian Information Centres (HICs).
  • Archive and create backup files of all reports, documentation and correspondence.
  • Ensure telecommunications and IT infrastructure is adequate to support effective information management.
  • Set up an emergency operations room.
  • If adequate information management cannot be put in place in the country, establish a system of remote support.