3.1 Cost and complexity
You can see a diagram of how to sequence capacity building interventions here. The first and most fundamental thing to do is to define what good or excellent performance looks like. What are the standards to be reached, and what do good performers do to reach them? In some situations, explaining this can be enough. This can be the first step in “training” staff – being very explicit with them when they join about what they’re expected to do.
Watch out, though! If YOU are not clear on what standards they need to reach, and what they’re supposed to do to get to them, you will need to get clear on this first! Generalizations and nice words won’t do the trick. You need to be specific. Speak to CARE technical experts in your office (or globally) to get advice on this. This will help you in all sorts of ways, not just for training but general management too.