1. Introduction

2. Definitions

3. Humanitarian Accountability Framework (HAF)

3.1 Commitments on Humanitarian Quality and Accountability

3.2 Humanitarian Performance Targets

3.3 Humanitarian Accountability System

4. Q&A Roles and Responsibilities

5. Q&A Checklist for COs

6. Q&A Resourcing

7. Q&A Technical Support

8. Annexes

1. Role of information management in an emergency

1.1 Overall CI roles and responsibilities for information management

1.2 Role of the Information Manager

2. Critical steps in information management

3. Emergency alerts

3.1 Writing the emergency alert

3.2 Distributing the emergency alert

4. Situation reports (sitreps)

4.1 Frequency of sitreps

4.2 Writing the sitrep

4.3 Attachments to the sitrep

4.4 Translation capacity

4.5 Distributing the sitrep

5. Internal information management at the Country Office level

5.1 Internal information management needs

5.2 Establish internal information flows and communications tools

5.3 Data and information collection and reporting

5.4 Information sources

6. Information management at CARE International level

6.1 Key CARE international stakeholders and email lists

6.2 CARE International information needs

6.3 Information the Country Office should request from CI Members

7. Handling enquiries

8. Information support for media and fundraising work

9. Meeting management

10. External information sharing

10.1 Sharing information with the host government

10.2 Peer agencies and Humanitarian Information Centres (HICs)

10.3 Sharing information with donors and reporting

10.4 Sharing information with communities and other local stakeholders

11. Documentation and archival

12. Remote support for information management

13. Infrastructure requirements

14. Operations rooms

15. Additional guidelines for non-presence operations

16. Annexes

17. Other resources

1. Introduction to Humanitarian MEL

1.1 Roles and responsibilities of monitoring and evaluation

1.2 Role of the Monitoring and Evaluation Coordinator in emergency team

1.3 Definition of key terms relating to monitoring and evaluation

2. Critical first steps in monitoring and evaluation management

3. Methodologies for monitoring and evaluation in emergencies

5. Budgeting for monitoring and evaluation

5.1 Monitoring and evaluation costs

4. Data collection and analysis

4.1 Data collection and analysis responsibilities

4.2 Data collection methods

4.3 Data analysis

4.4 Management review of monitoring results

4.5 Proposal tracking and documentation

6. CARE’s policy on monitoring and evaluation in emergencies

7. Annexes

1. What is a Feedback & Complaints Mechanism

2. Key Definitions

3. Why do we need Feedback and Complaints Mechanisms?

4. How to set up and operate a Feedback and Complaints Mechanism?

4.1 Plan

4.2 Act

4.3 Improve

5. Roles and Responsibilities

1. Overview

1.1 What sexual exploitation and abuse (SEA) is

1.2 How emergencies affect sexual exploitation

1.3 Why prevention of sexual exploitation and abuse is important in an emergency response

2. CARE’s policy

2.1 Policy at the global level

2.2 Policy at the CARE International Members level

2.3 Policy at the field level

3. Applying the policy in practice

3.1 Minimum requirements for prevention of SEA in emergency response

3.2 Additional suggested actions

4. Annexes

5. Other resources