1. Role of information management in an emergency
Information management is required in an emergency to ensure that everyone working for CARE gets the precise information that they need, and for communicating essential information to CARE International, donors, UN coordinating agencies and other humanitarian organisations.
This includes alerts, sitreps, donor reports, assessment reports, rapid gender assessments, gender in briefs, response strategy, disaggregated data and tables of beneficiaries, and targeted information bulletins. Information management is vital in an emergency. It allows sharing of information and coordination between different parts of CARE. It also ensures essential information is shared as appropriate with the media, the public, donors, UN agencies, local government and other humanitarian organizations.
In a crisis or disaster situation, information management ensures the accuracy of the information that managers rely on to make critical decisions. Clear and timely information is also vital for every part of CARE to be able to provide timely and effective life-saving support.
Information needs are often underestimated in a large scale emergency, but it is proven that an effective information management system is a critical factor in determining the quality and effectiveness of the overall response.
|Information Management Officer (CO level)
|IT and Telecommunications
|CI Emergency Information Coordinator
|CI Media and Communications Coordinator
|CI Member ERWG representative or nominated delegate
The Information Manager Officer (IMO) is responsible for developing and implementing an information management strategy, which ensures that:
- All parts of the CO report critical data on a timely basis;
- Information reaches everyone in the CO who needs it;
- Information management gaps are addressed;
- New information and data requirements are identified to support the management in decision making and early action;
- Information is gathered from internal sources, external peer agencies, government, donors, UN agencies, implementing partners and any other relevant sources and organises the information in a way that could help the management in decision making;
- Useful and timely information about the emergency and CARE’s response is provided to all key CARE international and external stakeholders (including donors, host government, beneficiaries, UN, clusters and peer agencies);
- Information requests are responded to in a timely manner;
- Coordination meetings are attended as needed;
- A filing and a repository system is put in place to allow easy access to information and data.
Information management needs are routinely underestimated in large emergencies and this has a detrimental effect on the overall effectiveness of the response. In particular, if there is no Information Management Officer (IMO) in place, the Country Director will quickly become overwhelmed by information requests and/or critical information needs will not be met. Therefore, in any large emergency the CO must put in place adequate, dedicated information management capacity as soon as possible. Once an IMO is in place, the Country Director should only approve communications, not prepare them. If the CO does not already have an appropriately skilled IMO, the deployment of an IMO should be requested immediately from the CARE International Roster for Emergency Deployment (CI RED).