9. Communications procedures

    • Procedure Words (ProWord) List
    • Includes phonetic alphabet
    • Number pronunciation
    • Radio procedures
    • Radio operator checklist
    • Channel/frequency list
  • See Annex 20.14 Radio operator requirements job description
  • Satellite phone protocols for an emergency
    • Establish a regular time and person to call each day
    • Keep the call short and the communication clear
    • Identify yourself and your current location
    • Pass on the message/status for that day
    • Inform the contact person of your coming travel plans
  • Communications trees
  • Field team reporting procedures
  • Tracking of vehicles-see section 2 above security for further details
    • Always call the contact person or radio room operator and report travel plans and establish times for the next contact
    • Radio room staff are to record all staff travel details and ensure contact is made at the allocated times
  • Crisis response communications-see section 2 for further details
  • User training and orientation
    • All staff members using radio systems must undergo training on system usage and protocols
    • Staff using satellite phones also needs to undergo brief training to ensure correct and effective use.