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GETTING GOING
1. INTRODUCTION
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1. Purpose
2. Who is it for?
3. Protocols, Guidelines and Tools
4. Annexes
2. BASIC GUIDE
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1. Be Prepared
2. What to do when the emergency is about to hit
3. What to do when the emergency hits
4. What to do in the first 24 to 72 hours
5. What to do after the first 72 hours
6. Who to get help from
7. Frequently Asked Questions
8. Annexes
9. Other Resources
GENDER
GENDER IN EMERGENCIES
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1. WHY Gender in Emergencies?
2. WHAT is gender integration in an emergency response?
3. HOW to integrate gender into an emergency response?
4. Monitoring, evaluation, accountability and learning (MEAL) for GiE
5. HOW to integrate gender into emergency preparedness?
6. Gender and finance / human resources
7. Gender in Emergencies Do’s and Don’ts
8. Key tools and Other Resources
GENDER-BASED VIOLENCE IN EMERGENCIES
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1. WHY we focus on GBV in Emergencies
2. WHAT we focus on when addressing GBV in Emergencies
3. HOW we implement GBViE programs
4. WHO we work with
5. WHICH staff within CARE focus on GBViE
6. WHEN we integrate GBViE in the project cycle
7. Key Tools
8. WOMEN & GIRLS’ SAFE SPACES: A PROMISING PRACTICES GUIDE
9. WOMEN AND GIRLS’ SAFE SPACES (WGSS) APPROACH
PARTNERSHIP
1. THE RATIONALE AND CARE’S COMMITMENTS TO HUMANITARIAN PARTNERSHIP AND LOCALISATION
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The Rationale for Partnering and Localisation
External Commitments to Partnership and Localisation
Internal Policy Framework
Challenges, Risks, Lessons, and Good Practice
2. THE HUMANITARIAN PARTNERSHIP CYCLE
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Phase 1: Planning Ahead
Phase 2: Before Disaster Strikes
Phase 3: When Disaster Strikes
Phase 4: Implementing in Partnership
Phase 5: Reflecting, Learning and Influencing
3. GENDER IN LOCALISATION
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Hardwiring Gender in Humanitarian Partnerships
Partnering with Women-Led Organizations (WLOs) and Women’s Rights Organizations (WROs)
Sector-Specific Partnering
4. HUMAN RESOURCES, SURGE AND SAFEGUARDING
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Fit-for-partnering HR policy and practice, skills, and attributes
Ethical recruitment and localisation-sensitive surge
Safeguarding policy and other safety and security considerations
5. ANNEXES
MANAGEMENT
1. ASSESSMENT
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1. Role of assessment in an emergency
2. Critical steps in assessment
3. Standards for assessment
4. Activating the assessment process
5. Assessment planning and preparation
6. Terms of reference
7. Area selection
8. Team selection
9. Logistics and support requirements
10. Conducting the assessment
11. Data analysis and recommendations
12. Communicating, reporting and other outputs
13. Cost of assessment missions
14. Annexes
15. Other resources
2. STRATEGY
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1. Role of programming in an emergency
2. Critical steps in programming
3. The nature of programming in emergencies
4. Developing a programme strategy
5. Analysis
6. Scenario analysis
7. Critical issues affecting the response
8. Alignment with CARE’s principles
9. Strategy goals, objectives and interventions
10. Phasing
11. Targeting
12. Partnerships and coordination
13. Exit and transition strategy
14. Risk analysis
15. Monitoring and evaluation
16. Resourcing
17. Operational plans
18. Annexes
19. Other resources
3. OPERATIONAL PLANNING
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1. Role of operational planning
2. Tips for operational planning
4. FUND MOBILISATION
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1. Role of funds mobilisation in an emergency
2. Critical steps in funds mobilisation management
3. Activating global fundraising
4. Funding targets and strategy
5. CARE’s emergency response fund mechanisms
6. Accessing institutional donor funding
7. Private fundraising
8. Cost recovery
9. Funds management and reporting
10. Annexes
11. Other resources
5. PROPOSAL DESIGN
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1. Role of proposal writing in an emergency
2. Critical steps in proposal writing
3. The importance of the proposal
4. Coordinating the proposal development process
5. Aligning proposals with the programme strategy
6. Concept papers
7. Writing proposals
8. Budget preparation
9. Submission of proposals
10. Tracking of proposals
11. Documentation and handover
12. Annexes
13. Other resources
6. DONOR CONTRACT MANAGEMENT
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1. Role of donor contract management in an emergency
2. Critical steps for donor contract management
3. General contract compliance requirements
4. Submission of proposals (narrative and budget)
5. Approval and signing of donor (project) contract and IPIA
6. Transition from contract signing to management of project implementation
7. Ongoing contract administration during implementation and monitoring
8. Document retention
9. Additional guidelines for non-presence operations
10. Annexes
11. Other resources
7. PROJECT MANAGEMENT
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1. Introduction
2. The role of the project manager
3. Project documents checklist
4. Project management in a sudden-onset emergency
5. Project management in a slow-onset emergency
6. Work planning and scheduling
7. Budget management
8. COMMUNICATIONS AND MEDIA
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1. Role of media and communications in emergencies
2. Critical Steps in Communication & Media Management
3. Gathering photos, videos and stories
4. Emergency communications in a sensitive context
5. Working with the media
6. Key resources
7. Annexes
9. SAFETY AND SECURITY
MEAL
1. QUALITY AND ACCOUNTABILITY
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1. Introduction
2. Definitions
3. Humanitarian Accountability Framework (HAF)
4. Q&A Roles and Responsibilities
5. Q&A Checklist for COs
6. Q&A Resourcing
7. Q&A Technical Support
8. Annexes
2. INFORMATION MANAGEMENT
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1. Role of information management in an emergency
2. Critical steps in information management
3. Emergency alerts
4. Situation reports (sitreps)
5. Internal information management at the Country Office level
6. Information management at CARE International level
7. Handling enquiries
8. Information support for media and fundraising work
9. Meeting management
10. External information sharing
11. Documentation and archival
12. Remote support for information management
13. Infrastructure requirements
14. Operations rooms
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
3. MONITORING, EVALUATION AND LEARNING (MEL)
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3.1. Basics of MEL in humanitarian contexts
3.1.4. MEL in humanitarian contexts: CRITICAL FIRST STEPS
7. Annexes
4. FEEDBACK AND COMPLAINTS
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1. What is a Feedback & Complaints Mechanism
2. Key Definitions
3. Why do we need Feedback and Complaints Mechanisms?
4. How to set up and operate a Feedback and Complaints Mechanism?
5. Roles and Responsibilities
PROGRAMME SUPPORT
1. LOGISTICS
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1. Introduction
2. Critical steps in supply chain management
3. Logistics preparedness
4. Logistics assessment and planning
5. Transport
6. Warehousing and storage
7. Logistics collaboration
8. Case study: Good practices from the 2005 tsunami emergency response
9. Annexes
2. PROCUREMENT
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1. Role of procurement in an emergency
2. Critical steps for procurement
3. Enacting emergency procurement policies and procedures
4. Donor compliance requirements
5. Assessment of material needs and procurement planning
6. The procurement sourcing and acquisition process
7. Contracting
8. Importing goods
9. Receipt and dispatch
10. Documentation and record keeping
11. Additional guidelines for non-presence operations
12. Annexes
13. Other resources
3. FINANCE
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1. Role of finance in an emergency
2. Critical steps in financial management in an emergency
3. Finance structure
4. Cash and cash equivalents control procedures
5. Cash disbursement control procedures
6. Grants and contracts procedures
7. Budget development and management
8. Annexes
9. Other resources
4. ADMINISTRATION
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1. Role of administration in an emergency
2. Critical steps in administration management in an emergency
3. Travel and logistical arrangements for emergency staff
4. Equipment and property management
5. Communications and filing systems
6. Establishing a new office
7. Establishing a compound in remote areas
8. Vehicle management
9. Fuel management
10. Establishing CARE’s presence in a new country or area of operation
11. Annexes
12. Other resources
5. DISTRIBUTION
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1. Introduction
2. Critical steps in distribution
3. Distribution planning
4. Targeting
5. Recipient registration
6. Site storage accounting
7. Site security
8. Recipient notification
9. Recipient verification
10. Tally and receipt sheets
11. Commodity ration measurement
12. Procedures for a typical distribution
13. FFW distributions
14. Cash distributions
15. Reports
16. Monitoring
17. Annexes
6. IT AND TELECOMMUNICATIONS
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1. Introduction
2. Telecommunications and security
3. What to do: Critical actions for telecommunications and IT
4. Telecommunications and IT assessments and planning
5. Telecommunications system details and options
6. Computer requirements and options
7. Hardware support and maintenance
8. Procurement, import and regulations
9. Communications procedures
10. Collaboration with other agencies
11. Case study: Good practices and recommendations from the 2005 tsunami
12. Additional guidelines for non-presence operations
13. Annexes
7. HUMAN RESOURCES
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1. Role of human resource management in an emergency
2. Critical steps in human resource management in an emergency
3. Organisational planning and staffing requirements
4. Personnel mobilisation
5. Pre-deployment planning
6. Insurance
7. Contract administration
8. Induction and orientation
9. Per diem and travel policy guidelines
10. Maintenance of personnel files
11. Coordination between HR and finance units
12. Staff well-being
13. Performance management
14. Completion of assignment
15. Additional guidelines for non-presence operations
16. Annexes
17. Other resources
8. CAPACITY BUILDING IN EMERGENCIES
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1. What’s the point of training and learning in an emergency?
2. how can i do this fast ?
3. How can I do this cheaply ?
4. Learning without training
5. What works
6. What doesn’t
7. How can i have an impact ?
8. Annexes
CORE SECTORS
1. FOOD SECURITY AND LIVELIHOODS
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1. Introduction
2. Assessing effects and impact of a crisis
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
2. NUTRITION
3. WATER, SANITATION AND HYGIENE
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1. Introduction
2. Gender and Emergency WASH
3. Assessment checklist
4. What to do: Response options
5. What not to do: Do no harm and other common mistakes
6. When and where to get specialist help
7. CARE’s policy commitments
8. CARE’s capacity and experience
9. Annexes
10. Other resources
4. SHELTER
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1. Introduction
2. Gender & shelter
4. What to do: context analysis
5. What to do: response options
5. What to do: Integration with other sectors
6. What not to do: do no harm & common mistakes
7. Developing strong proposals
8. When & where to get specialist help
9. Annexes
5. SEXUAL AND REPRODUCTIVE HEALTH
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1. Introduction
2. CARE’s Nexus Approach to SRHR in Emergencies
3. Monitoring, Evaluation, Accountability, and Learning
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
6. SAFEGUARDING: PROTECTION FROM SEXUAL HARASSMENT, EXPLOITATION AND ABUSE (PSHEA)
TOPICS & ISSUES
1. CASH AND VOUCHER ASSISTANCE
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1. Overall
2. Preparedness
3. Assessment and Analysis
4. Programme Design
5. Programme Implementation
6. Monitoring
7. Evaluation and Learning
2. ADVOCACY
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1. Role of advocacy in an emergency
2. Critical steps for advocacy
3. Approaches to advocacy
4. How advocacy fits in CARE’s emergency response
5. Rights-based frameworks for advocacy
6. Activating and coordinating advocacy in CARE
7. Issues identification and prioritisation
8. Criteria for deciding to engage in advocacy
9. Developing an advocacy strategy and taking action.
10. Advocacy in relation to non-presence emergency operations
11. Annexes
3. CONFLICT SENSITIVITY
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1. Introduction
2. What to do: Response options
3. What not to do: Do no harm and other common mistakes
4. When and where to get specialist help
5. CARE’s capacity and experience
6. Annexes
7. Other resources
4. PARTICIPATION
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
5. PROTECTION
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
6. DISASTER RISK REDUCTION (DRR)
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
7. ENVIRONMENT AND DISASTERS
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes!
5. When and where to get specialist help
6. CARE’s policy commitments
7. CARE’s capacity and experience
8. Annexes
9. Other resources
8. POLICY FRAMEWORK
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1. Introduction and CARE’s Humanitarian Policy Framework
3. CARE’s vision, mission and programming principles
4. CARE’s Humanitarian Mandate Statement
5. Emergencies within CARE’s strategic plan
6. CARE’s commitment to international principles and standards
6. Annexes
7. Other resources
9. EMERGENCY PREPAREDNESS PLANNING (EPP)
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1. Role of emergency preparedness planning (EPP) in an emergency
2. Preparing for an emergency
3. EPP guidelines and steps
4. EPP and CO management frameworks
5. EPP and security management frameworks (SMF)
6. Annexes
7. Other resources
10. HUMANITARIAN SPACE
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Overview
2. CARE’s policy
Applying the position
Case study: Humanitarian space restrictions
Further reading
11. INTERACTING WITH ARMED ACTORS
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Overview
2. CARE’s policy
Applying the policy in practice: Case studies
Other resources
12. HUMANITARIAN COORDINATION
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1. Introduction
2. CARE’s policy
3. Applying the policy in practice
4. Annexes
5. Other resources
13. HIV
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1. Introduction
2. Assessment checklist
3. What to do: Response options
4. What not to do: Do no harm and other common mistakes
5. When and where to get specialist help
7. CARE’s capacity and experience
8. Annexes
9. Other resources
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