9. Q&A Resourcing

The Country Office (CO) must ensure that there is sufficient staff capacity and financial resource to support implementation of CARE’s Humanitarian Accountability Framework (HAF) from the outset of any emergency response. As far as possible costs for staffing (including training, salaries and other costs) and specific activities (including communications and any relevant monitoring or learning activities) should be included in donor-funded project budgets.

Activity budgets should include resourcing for:

  • induction and capacity building for all CARE and partner staff on the HAF
  • communications and information provision (primarily to people affected by crisis)
  • stakeholder feedback and complaints systems
  • compliance and accountability processesincluding Rapid Accountability Reviews (RAR), After Action Reviews (AAR), and routine monitoring activities as well as (external) evaluation(s)

Human resources budget lines for quality and accountability might include:

  • A focal point on programme quality and accountability (this could be included as part of the responsibility of an existing M&E coordinator)
  • field-based accountability officers
  • (a proportion of the time of) an information and/or communications manager
  • (a proportion of the time of) local project managers for organizing induction and capacity building activities for staff and partners
  • special technical assistance(e.g. deployment of a specialist from another part of CARE)

The CARE Emergency Group (CEG) and all CARE Members must also have adequate resources for quality and accountability in place for activities such as HAF training; supporting RARs; participating, supporting or leading (CARE members: Type 2; CEG: Type 4) AARs and other accountability-related processes; and engagement in inter-agency networks, not least the Core Humanitarian Standard (CHS) Alliance.