Communication and accountability

Operational Standards 

CVA-specific considerations are included in communication and accountability approaches

Key actions

1. Identify CVA-specific risks and opportunities for accountability to affected populations (AAP) 
   • ERC Guide for Protection in Cash-based Interventions
     • Annex 2: Protection risks and benefits analytical tool (English); (French)
2. Set up accessible and functional accountability and feedback mechanisms that include CVA-specific considerations and that cut across modalities. Explore and develop opportunities for feedback and further engagement with participants throughout implementation
   • IFRC/ICRC Cash in Emergencies Toolkit
     • Feedback and complaint form template (English); (French); (Spanish); (Arabic)
   • CARE
     • Tool 5.2 FAM Database for Non-Sensitive Feedback
3. Sensitize and create awareness of CARE CVA processes and resources and avaibility of SRHR services with all genders and their sub-groups among recipient communities
4. When your programme includes intended gender outcomes, engage males in promoting gender equality
   • CARE
     • Rapid Gender Analysis 
5. Co-create with targeted communities, and local authorities when relevant, communication and engagement plans that promote gender equity and mitigate gender protection risks (including appropriate mechanisms for feedback and complaints)
   • IFRC/ICRC Cash in Emergencies Toolkit
     • Develop messages for target audience (entire module)
       • BCA information checklist (English); (French); (Spanish); (Arabic)
       • Beneficiary coms flyer template (English); (French); (Spanish); (Arabic)
       • FAQs on CTP template (English); (French); (Spanish); (Arabic)
       • Cash Transfer Programming (CTP) FAQs (English); (Spanish); (Arabic)
     • Select communication options (English); (French); (Spanish); (Arabic)
     • BCA plan template (English); (French); (Spanish); (Arabic)
   • CARE 
     • MoU with local authorities template

For SRHR programming: Also integrate in the communication and engagement plans propositions/activities that promote SRHR, undertake reflectivedialogue sessions to transform gender and social norms that hinder access to SRHR, and mitigate gendered protection risks (including appropriate mechanisms for feedback and complaints).